Privacy Policy

1. Introduction

At Thexrovaphol ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thexrovaphol.world or use our garden furniture restoration services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

• Fill out our contact or booking forms
• Request a quote or consultation
• Communicate with us via email, phone, or in person
• Subscribe to our newsletter or marketing communications
• Provide feedback or testimonials

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Information about your furniture pieces and restoration needs
• Payment information (processed securely through third-party processors)
• Photos or descriptions of furniture items you submit
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Date and time of visits

We collect this information using cookies and similar tracking technologies. For more details, please see our Cookies Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, process, and manage our restoration services, including scheduling appointments, pickup and delivery coordination, and project updates
• Communication: To respond to your inquiries, send you service-related information, and provide customer support
• Business Operations: To process payments, manage bookings, maintain records, and improve our services
• Marketing: To send you promotional materials, newsletters, and updates about our services (only with your consent, and you may opt out at any time)
• Website Improvement: To analyze website usage, understand user preferences, and enhance user experience
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Safety and Security: To protect the security and integrity of our website, services, and customers

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Payment processors for handling transactions
• Email service providers for sending communications
• Analytics providers for website usage analysis
• Delivery services for furniture pickup and return
• Cloud storage and hosting providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to:

• Comply with legal obligations or respond to lawful requests
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection best practices
• Limited access to personal information on a need-to-know basis

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your information to another service provider
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary based on:

• The type of information collected
• The purpose for which it was collected
• Legal, contractual, or regulatory requirements
• Our legitimate business interests

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the privacy policies or practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We will take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to address your concerns promptly and in accordance with applicable privacy laws.